Frequently Asked Questions

You have more options than you might think, and we'll help you choose the right one. We can go through the collection with you to sort out what's precious from what's costume. From there, we can refurbish the pieces you love so you can wear them as they are, repurpose the stones into something new that fits your style, or, if you'd rather part with a piece, make you a fair offer to buy it.

It starts with a real conversation. We'll ask whether you have heirloom stones to work in, what your day-to-day lifestyle looks like, since some styles suit some lives better than others, which metal and styles you're drawn to, and the budget you'd like us to respect. From there, a $100 design deposit begins the renderings, and that deposit is applied to the final purchase price. You approve the renderings before we make anything. Then we get to work fabricating your piece in about 4 to 6 weeks, and it's yours.

Most custom pieces run between $3,000 and $8,000, but that's a guide, not a rule, and we design across a range of budgets. If a fully custom piece isn't the right fit, we can walk you through other personalized options too.

Yes, and it's some of our favorite work. We can reset a diamond or colored stone you already treasure into something new.

A first rendering in about a week, then roughly 4 to 6 weeks to fabricate your piece once you approve the design.

About 2 weeks. Some pieces take longer if we're sourcing a component or need to match stones. We'll always update you along the way if there are any delays.

Pieces almost always need more than they appear to. Seeing it in person lets us give you an honest, accurate estimate.

Yes, case by case, with a surcharge based on the work.

We don't work on watches, and we won't take on a piece that's too far gone to restore safely. If yours is, we'll tell you honestly.

Gold, silver, and platinum jewelry, even broken, plus diamonds, coins, bullion, dental gold, and sterling silver silverware.

Costume or fashion jewelry. And we only purchase items connected to a divorce once it's finalized.

No, and we’ll be happy to discuss this with you. Resale value differs from retail, and the jewelry market is constantly changing. We'll show you how we reached the offer amount.

Free standard shipping across the US, sent within 48 hours via FedEx overnight priority, fully insured through Lloyd's of London. Local pickup in Helena is available too.

Contact us within three days of delivery for return instructions. There is no return on custom, or altered pieces.

Usually not. Most estate pieces are the only one we have, and once they sell, they're gone. But new pieces come in all the time, so sign up for new-arrival alerts and you'll be the first to know when something fresh lands. Tell us what you loved about the piece and we'll keep an eye out, too.